Customer Service (Temporary)

About the roleAs a Customer Service Representative, you will be a key point of contact for our customers, delivering reliable support and ensuring a smooth documentation and after-sales experience.Your work will directly contribute to customer satisfaction by resolving inquiries efficiently and supporting product shipment and contract processes.Key ResponsibilitiesWorking independently to support customers via phone or electronic communication, providing information about products and servicesAddressing customer inquiries, requests, and complaints, including moderately complex issues, while following established proceduresDocumenting customer interactions and resolving issues, escalating or redirecting cases to appropriate departments when requiredFacilitating documentation for product shipments to various customersProviding after-sales support for assigned customer contracts when requiredRequirementsWe are looking for people who are customer-focused, organized, communicative, and c...