Customer Service US Back Office Associate

Build the Future

Our vision is to unlock the potential of each learner at every stage of life. We have a very successful and customer-centric operational team here at McGraw Hill, and we are now seeking a dedicated, hard-working, and diligent  Customer Service US Back Office Associate for our Noida office. This role focuses on supporting and enhancing the customer experience for our US business.

This role is a 12 MONTHS contractual position, offering a focused opportunity to contribute to key projects while gaining valuable hands-on experience. 

How can you make an impact?

As our new Back-Office Customer Service Associate, you are responsible for a variety of back-office tasks that includes processing physical return/refunds, account maintenance, order management, and provisioning digital licenses into proper accounts