Job Description
Job Title: Customer Service Representative (Italian + English)
Start Date: 19012026
Location: Lisbon, Portugal (Onsite)
Markets Supported: Italy + UK
Overview
You will support users of an advanced medical device used for insulin and other subcutaneous drug delivery. Your role is to answer customer inquiries during a distribution transition in Europe, provide clear guidance, and ensure a safe, empathetic user experience.
Main Responsibilities
Handle inbound calls and emails in Italian + English
Provide product usage support and technical clarification
Reassure customers during distribution model changes
Process required documentation, orders, and shipping requests
Register all cases accurately following compliance standards
Requirements
Fluent Italian + English
Strong communication and problemsolving skills
Ability to understand device instructions (training provided)
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