Customer Service-Worksite Representative

Our Client, a Property and Casualty Insurance company, is looking for a Customer Service-Worksite Representative for their Phoenix, AZ location. Responsibilities:

+ Supporting policyholders with insurance product information

+ Answering client calls and responding to policyholder inquires with claims, service, and intake related issues

+ Provide detailed information about policies statuses

+ Assist with basic technical troubleshooting for self-service related issues

+ Ability to send transfers to the client sales team to increase APV revenue

+ Ability to handle claim intake for client calls.

+ Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI’s.

+ Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and p...