Customer Service

**Job Description** About this Job**A client advocate, who aims for delighting customers by managing complex queries though holistic knowledge of NIQ's services / offerings.This role attempts to minimize the number of handoffs before responding to client, attempting to answer all possible queries without additional teams' intervention for queries managed directly and enabling junior associates to perform at their best through guidance and support.
**Responsibilities**- Minimum 4-5+ years of work experience in client facing roles to be able to understand client requirements and execute relevant actions- Lead Generation via servicing (reactive on data)- Data metering/plan administration- Manage the coordination with BI (GRC) in case of report correction, set-up (billable options)- Maintaining and creating Knowledge Articles- Responsible to provide training to the clients on methodology and on new tools e.g. Discover, Configuration Manager- Conduct coverage analysis as per the serv...