Customer Service/Dispatcher - Refrigeration & Beverage System Installation and Service

Customer Service/Dispatcher - Refrigeration & Beverage System Installation and Service
Norwood, MA (http://maps.google.com/maps?q=Norwood+MA+USA)





Description

We are seeking an organized, customer-focused Customer Service Representative/Dispatcher to support our refrigeration and beverage system installation team. This position coordinates service calls, schedules technicians, communicates with customers, and helps ensure efficient daily operations for beer draft systems, soda fountain systems, and refrigeration service accounts.


Responsibilities

+ Answering incoming customer calls and service requests

+ Schedule and dispatch technicians for installations, maintenance, and emergency repairs

+ Communicate with customers regarding appointment times, updates, and service status

+ Create and manage work orders, invoices, and service documentation

+ Maintain accurate customer records ...