Customer Services Assistant Manager (CS)

Role Purpose:

This role is responsible for coordinating and maintaining the requirement and relationship with Customers in a clear, correct complete and timely manner.

The person should focus on continuous improvement thus ensuring simplification and innovation of processes related to customer service while maintaining customer satisfaction and expectations.

Providing performance feedback, proper training and guidance to Customer Service Representatives thus ensuring all customer needs are being met in a customer-focused, timely and accurate manner are important elements of this role.

This role is also responsible for assisting the Customer Service Manager / Head of Customer Service to build a world class customer service team thereby leading to stronger, sustainable and profitable growth for Company. 

Main Duties:

1. Customer Service Activities

• Monitor the day-t...