Home / Jobs / Customer Services & Call Centre Agent - Dayshift - MI Regional Office Cape Town
Posted:
June 08, 2026
Location:
Cape Town, Western Cape, South Africa

Job Description

POSITION SUMMARY

As a Customer Service & Call Center Agent, you will play a vital role in ensuring our guests’ travel experiences start on the right note. You will handle reservation requests, changes, and cancellations efficiently while delivering exceptional customer service. Your ability to understand guest needs, provide accurate information, and use sales techniques will directly contribute to maximizing revenue and guest satisfaction.

Key Responsibilities:

  • Process all reservation requests, changes, and cancellations received via phone, fax, or email.
  • Identify guest reservation needs and recommend suitable room types and rates.
  • Verify room availability and rates; accurately input data into the reservation system.
  • Explain policies regarding guarantees, special rates, and cancellations.
  • Accommodate and document special requests with precision.
  • Answer guest inquiries about property facilities, service...

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    Job Overview

    Job Type: Full time
    Location: Cape Town, South Africa
    Posted: June 08, 2026
    Deadline: July 18, 2026