Customer Services Executive

Job Responsibility

• Conduct daily floor walks to audit hospital environment, staff grooming, and service delivery standards.
• Act as the first point of escalation for patient complaints; resolve issues on-site to ensure high satisfaction.
• Supervise, train, and mentor team member ; manage rosters and performance KPIs.
• Monitor patient feedback and provide actionable reports to management to improve hospital operations.
• Liaison with Housekeeping, F&B, and Nursing to ensure patient requests are met promptly.

JOB REQUIREMENTS

• Bachelor's Degree in Healthcare Administration, Hospitality Management, Business Administration, or a related field.
• Minimum 2 years in a formal leadership or supervisory capacity.
• Proficient in Microsoft Office Suite (advanced Excel and PowerPoint for reporting).
• Excellent proficiency in English, Mandarin, and Malay (both written and spoken)

Only shortli...