Customer Services Information Guide

3-Month Contract with a local authority Summary Join our team as a Customer Service Representative for a 3-month contract with a local authority in Swindon. This role is pivotal in delivering high-quality customer service through the Councils inbound contact centre. You will play a crucial role in promoting a digital-first approach, guiding residents to access a wide range of services online while ensuring all inquiries are managed efficiently and professionally. Responsibilities Handle inbound calls from residents, providing accurate and timely information. Deliver a professional, friendly, and customer-focused service at all times. Understand customer needs and provide appropriate solutions or guidance. Encourage and support customers to access services online. Promote digital self-service options to improve accessibility and efficiency. Assist customers in navigating online systems and information. Essential Experience Previous experience in a customer service or contact centre envi...