Customer Services Jr. (Laboratory testing experience)

Primary Responsibilities:

Assists the Inside Sales Managers in compiling documentation, generating client quotations, client communications, entry/update of quotes and other information into CRM, update information in Laboratory Information Management System (LIMS), market research and other tasks as needed.

Specific Responsibilities:

• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Coordinate with various departments to ensure prompt and appropriate responses to customer needs.
• Outlines the scope, quotes, schedules, and coordinate the dispatch of sample collection and analysis projects to field and laboratory assets in their territory
• Act as the liaison and advocate for the customer’s needs, requests, and requirements when leveraging SGS and/or non-SGS Samplers, Laboratories, Management, Sales, and Business Development resources to complete projects