Customer Services Manager

• Full-time

This is a new and exciting opportunity to lead two critical elements of the post-sales Customer Services offering for our global clients in the automotive R&D sector. The Customer Services Manager will oversee both the Applications Support and Service and Repairs (RMA) functions, and is responsible for ensuring an outstanding customer experience.

This newly created role requires a strong customer-first mindset and a drive to embed this ethos across your teams - you are the voice of the customer. This business area is also undergoing a significant digital modernisation project, and this is your opportunity to shape new processes, champion change, and help us stand apart in the industry.

Core Responsibilities

• The Voice of the Customer: You will act as the internal advocate for our customers, ensuring their needs and expectations are represented in discussions on performance, product quality, and service delivery—wheth...