Customer Services Manager

Customer Service ManagerSalary: £40,000+ per annumDepartment: Customer ExperienceLocation: Leicester Office (with 1 day home working)Hours: hours per week
Role PurposeThe Customer Service Manager is responsible for defining and delivering a high-impact vision for Customer Services and Supplier Management within our client's Dealer Wholesale business. You will lead to optimise existing operations and implement new, scalable solutions that support thepany’smercial growth.
Key AccountabilitiesLeadership & Strategic Management

Team Excellence: Lead the Customer Services function to foster a culture of professionalism, high performance, and continuous development.

Escalation Lead: Act as the primary subject-matter expert forplex queries, ensuring timely resolution and stakeholdermunication.

Performance Management: Implement robust staff development processes, including regular appraisals,petency assessments, and training programs.

Journey Optimisation: Del...