Customer Services Manager

About the Job

Job Title: Customer Services Manager

Company: Unity Staffing

Industry: Short-Term Rentals / Airbnb / Hotel Chain

Salary Range: PKR 100,000 – 150,000 (depending on experience)

Work Timings: Eastern Standard Time (EST)

Location: Onsite

Job Summary

We are seeking an experienced Customer Services Manager with a strong background in Airbnb, short-term rental platforms, and hotel operations. The ideal candidate will manage end-to-end customer service operations, oversee daily ins and outs of short-term rental properties, and ensure excellent guest experience across multiple platforms.

Key Responsibilities

• Manage and oversee customer service operations for Airbnb and short-term rental properties
• Handle guest communications including inquiries, bookings, check-ins, check-outs, and issue resolution
• Manage ins and outs of properties, ensuring smooth coordination wit...