Customer Services Manager - Transport Operations

Manager, Customer Service

Enderby- UK

Are you ready for what’s next, now? We’re looking for a Manager, Customer Service for our 3T Technology and Logistics office in Enderby, UK. The position is full-time, hybrid working. You’ll join an awesome team to support our growing customer base.

About the Role

Responsibilities encompass manage, motivate, and develop the customer services team, including recruitment, training, and performance management, set clear objectives and KPIs for the team and regularly review performance, ensuring regular communication by direct reports with Customers, and Service Providers is maintained, and meaningful relationships are established. Acting as an escalation point as and when required. A key focus of the role is the systematic analysis of customer demand, complaints, and resource-intensive activities, using root cause analysis to eliminate repeat issues, reduce av...