Customer Services Manager

Role Purpose:

The Customer Success Manager is responsible for optimising the post-go live customer relationship. The CSM serves as the primary point of contact for the customer and facilitates communication and collaboration of all delivery and support teams to ensure a smooth and positive customer experience.

The CSM takes ultimate responsibility to ensure the yearly objectives defined by customer are met.

The CSM works with several key customer accounts and serves as a trusted advisor. The focus of the role is to ensure successful adoption of our solutions, to drive customer satisfaction, and expanded use of our offerings. The CSM also serves as point of escalation for all customer questions, issues and feedback. 

The ideal candidate will have strong knowledge of the fashion industry including PPC, PLM and Supply Chain processes and supporting software ideally in a SaaS business. Client facing experience is essential with previous exp...