Customer Services North & Mexico (Bogotá)

Job Title

Customer Services North & Mexico

Job title

Customer Services North & Mexico (Services & Respiratory Care)

Your role

• Manages relationship with the Sleep & Respiratory Care factory for service and spare parts management.
• Manages the relation with the Philip Call center related to SRC final users to improve service and customer satisfaction.
• Supervise and manage Distributor and Authorized Service Provider for CS delivery activities (Service Partners).
• Solves technical escalations and trainings from distributors.
• Manages all facets of customer retention (distributor) including participating in the resolution of customer concerns (distributor) and defining and developing a customer (distributor) contact strategy.
• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value...