Customer Services Specialist

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing, which provides important information for treatment and management of diseases and other conditions.

The Customer Service Specialist role is based within our Toxicology business unit located at our Abingdon and Loughton offices. The role is primarily responsible for ensuring customers receive an excellent service when making bookings, receiving results and responding to queries for our Occupational Health business. This role requires you to work in line within standard operating procedures and ensuring all KPIs are achieved. The work you perform as part of this role, impacts on our customer experience and will assist to maximise the operational efficiency and effectiveness of Customer Operations.

This job description will be reviewed periodically and is subject to change by manage...