Customer Services Supervisor

We have an opportunity for a Customer Services Supervisor to join our team on a permanent basis at our Leicester Head Office. You will join us on a full time contract (37.5 hours).

An exciting opportunity has arisen at shoezone to be a key member of our Customer Services team, acting as the glue between the customer, the Customer Services team, and the wider Head Office departments. You'll become an expert in Customer Services alongside analysing reports to ensure we are providing the best customer experience possible!, Alongside looking after the day to day running of the customer services team, you'll look for new opportunities to enhance the customer experience, analyse reports and ensure the smooth running of the department.

Responsibilities

• Supervise daily ticket handling across all channels
• Manage escalations for complex or high‑risk customer issues
• Ensure consistent use of macros, forms and processes
• Support with all c...