Customer Services Supervisor

PalmPay is a leading fintech company committed to providing innovative payment and consumer finance solutions that make digital financial services more accessible, safe, and rewarding.We are expanding our presence in the Philippines through mobile installment programs for Transsion brands (Tecno / Infinix / Itel), enabling consumers to enjoy flexible and affordable financing options.Current company seeking a  proactive and experienced Customer Service Supervisor to oversee our device finance customer service operations in the Philippines. The ideal candidate will have hands-on experience in consumer finance customer support, complaint management, and post-sales service, preferably from Home Credit, Salmon, Billease, or PayJoy.
Key Responsibilities:

Supervise and lead a team of customer service officers, ensuring high-quality service delivery and adherence to service standards.

Monitor daily operations, KPIs, and team performance, providing coaching and feedba...