Customer services team lead

Key purpose:

This profile provides indicative details pertaining to the roles key outputs and candidate fit. This is not an exhaustive list of tasks that the role holder may encounter, or an exact competency or person profile match. The profile serves only to provide a generic typical role description for a role of this nature, together with likely competency proficiencies and candidate profile criteria to achieve success in the role. The profile aids in the alignment of outputs across the Shoprite Group and is subject to a variety of reasonable additional outputs per operational requirements.

Duties and responsibilities: Supporting and participating in the design and development of the customer service strategy for the Shoprite Group in collaboration with other contact centre leaders and teams to ensure that we place the customer at the centre - delivering on our goal of being customer centric in everything we do! Within t...