Customer Service/Tech Support Rep -Software (On-Site)

Customer Service/Tech Support Rep - Software (On-Site)

Responsibilities

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Help customers with software related issues.
• Deliver expert customer experiences with a smile.

Qualifications

• Excellent customer service skills.
• Banking and invoicing accounts receivable experience is an asset.
• Prior customer service experience required (at least 1 year).
• Strong listening skills to understand, empathize, and resolve customer issues.
• Ability to effectively communicate verbally.
• Open availability to work weekdays between 8am-12am Mon-Fri EST and weekends 9am-6pm.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
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