Customer Solution Manager - LATAM

Key Responsibilities

• Serve as the entry point for customer engagement, partnering with Sales during pre‑sales to shape deal strategy, qualify solutions, and define success criteria.
• Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes.
• Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution.
• Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use‑case walkthroughs that support deal qualification, adoption, and expansion.
• Translate technical demos and analytics outputs into business‑relevant value stories aligned to customer priorities and success criteria.
• Act as a trusted point of coordination for customer needs, questions, and escalations acr...