Customer Solutions Consultant

⚡ Your Role: The Heart of Customer Solutions

The energy industry is changing fast, and Red Energy, proudly 100% Australian owned by Snowy Hydro, is committed to being the retailer that puts their customers first. As the winner of 14 consecutive Canstar Blue Awards, we uphold a standard of excellence, and that's where you come in.

We're looking for an empathetic problem-solver and a critical thinker. You'll be the voice of Red Energy, owning complex customer issues and providing customer focused resolutions. This is a crucial role for someone who wants to leverage their skills to provide dedicated support during challenging times and be essential to the success of our reputation.

🚀 The Day-to-Day: Your Contribution & Impact

• Conflict Diffuser & Problem Owner: You'll manage a high volume of calls, using active listening to quickly get to the heart of customer issues, skillfully diffusing tricky conversations, and driving solutions from st...