Customer Solutions Development and Support Specialist

Location:  Bognor Regis, UK, Oxford, UK or Hoboken, NJ 

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. 

The Customer Solutions Development and Support Specialist will be responsible for supporting the Customer Solutions team in their charter to create, maintain, and efficiently deliver the global Customer Service technology strategy. The duties of this role will include internal intake management for both escalations and requests, requirement cleansing as a subject matter expert (SME), and user acceptance testing (UAT) execution. The position will also require process design for maximum efficiency and process automation programming via Salesforce, RPA or Power Automate. In this capacity, the analyst will be familiar with ...