Customer Solutions Officer (Retail Bank)

_We are accepting WALK-IN applicants every Monday - Friday 9AM to 4PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig._



_Please note that the Career Center will be closed from Dec 22, 2025 to January 02, 2026._



The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.



**Responsibilities:**



+ Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to...