Customer Solutions Specialist

**We believe power is a promise - a shared commitment to be there for others when it matters most.**

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

The Customer Solutions Specialist (CSS) delivers high‑quality technical support and service to authorized installers and solar + storage system owners. This role manages service coordination and scheduling, provides troubleshooting assistance, and authorizes warranty repairs with limited supervision.

Serving as the primary point of contact for complex, product‑related issues, the CSS works cross‑functionally with Technical Support, Customer Support, and the Legal team to ensure timely and effective resolution.

**ESSENTIAL DUTIES:**

50%

+ Manage escalated cases stemming from certified installer and/or system owners...