Customer Succes Manager

OverviewThe Customer Success Manager helps new and existing customers derive the most value from Hyland's products and services.This role owns the customer journey post-implementation, maintaining strong customer and partner relationships, ensuring product adoption and stability, reducing risk, and creating customer growth opportunities.The Customer Success Manager serves as a primary point of contact, representing and advocating for the customer at every stage of their journey.Your Role Responsibilities?
Here's What You'll Do.Drive retention and growth among assigned customers by understanding their business objectives and helping them maximize the value of their products and solutions through digital and non-digital communication methods.Collaborate and consult with customers to understand business objectives; analyze existing ROI models and present findings based on customer goals.Act as the customer advocate by sharing established best practices that maximize the value of pr...