Customer Succes Manager

Overview

The Customer Success Manager helps new and existing customers derive the most value from Hyland's products and services. This role owns the customer journey post-implementation, maintaining strong customer and partner relationships, ensuring product adoption and stability, reducing risk, and creating customer growth opportunities. The Customer Success Manager serves as a primary point of contact, representing and advocating for the customer at every stage of their journey.

Your Role Responsibilities? Here's What You'll Do.

• Drive retention and growth among assigned customers by understanding their business objectives and helping them maximize the value of their products and solutions through digital and non-digital communication methods.
• Collaborate and consult with customers to understand business objectives; analyze existing ROI models and present findings based on customer goals.
• Act as the customer advocate by shar...