Customer Success Account Manager

 
At Watlow Malaysia, we offer a great work environment, cutting-edge technology, and great opportunities for professional development across our plant located in Kulim High Tech Park, Kedah.
 
Position Summary:
Assigned to a group of accounts, this advanced role is responsible for overseeing the daily support, management and growth of the account and their interaction within the business. Input to the account strategy, the development of complex quote proposals and technical advice, communication and management of all manners of commercial and technical issues are routine for the assigned accounts. This role is often the subject matter expert at the plant level and has ownership for the assigned accounts and its relationships.
 
Key Responsibilities:
Serve as region Customer Subject Matter Expert to reach solutions;
Understands and responds to business processes/needs;
Solves complex customer and internal problems;
Manage internal and external two way com...