Customer Success Advisor

This role is an office-based position - please only apply if you have office-based customer service experience.

We are seeking a friendly, proactive, and customer-focused Customer Success Advisor to join our client's growing team based in Trafford Park, Manchester.

The rate of pay is £25,600 per annum, plus bonus!

This is a full-time role working fixed shifts and the hours of work are:
- 8am to 5pm

Your Time at Work

As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.

Key Responsibilities:
- Responding promptly and professionally to customer enquiries.
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
- Carrying out a variety of outbound calls, from calls to check in to proactive cold call sales calls
- Resolving customer issues efficiently and empathetically.
- Mainta...