Job Description
About the position:
The CS Advocate will be a resource who will be a part of the Global SMB Customer Success Team and focus on ensuring customer delight. The CS Advocate will be responsible as the first point of contact to assist their customers based on individual customer needs. It is a demanding role with many outcomes expected. It requires a highly organized and efficient individual with strong communication skills, good business acumen, sound technical orientation and the ability to multi-task. This is a global role and may require later shifting to overlap with US trading hours.
What You’ll Do
• Mitigate risk associated with you account set to improve Gross Revenue Retention.
• Manage relationships with key stakeholders within a large volume account set.
• Understand customer goals and challenges to provide tailored solutions and recommendations.
• Manage onboarding, training, and integration process...
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Submit your application for the Customer Success Advocate position at Mimecast.
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