Customer Success Advocate I

The Role

Customer Success Advocate I is a relationship‑driven advisor responsible for ensuring customers achieve measurable outcomes using Versaterm’s products and services. This role manages a portfolio and acts as each customer’s advocate—guiding adoption, facilitating onboarding, and proactively identifying opportunities for deeper value realization. The role partners cross‑functionally with Product, Support, Sales, and Leadership to deliver a unified customer experience, bring customer insights back into the business, and influence product enhancements. It runs renewal discussions, quarterly business reviews, and ensures alignment with the customer’s strategic goals while continuously educating them on new capabilities, best practices, and operational improvements. The role is accountable for customer retention, satisfaction, and alignment to business outcomes.

What You’ll Do

• Serve as a trusted advisor and primary point of contact for enterpr...