Customer Success Agent at Embark

Be the voice of support as a Customer Success Agent at Embark. Connect with families and help them fulfill their aspirations for their children’s future.
This fixed-term contract position seeks a motivated individual with top-tier communication and problem-solving skills. You will assist customers with RESP inquiries, ensuring that they receive prompt and effective solutions. Emphasizing customer satisfaction, you will manage inquiries through phone, email, and chat while being flexible with your work hours to best meet customers’ needs.
Key Responsibilities:
• Provide tailored customer support and exceptional service
• Guide clients through RESP requests and options
• Enhance the overall customer journey with proactive solutions
• Keep accurate and organized customer information
• Actively support customer communications from Monday to Friday
Requirements:
• Minimum one year in customer service environments
• Strong written and verbal communication skills...