Customer success agent (technical, 24/7 operations)

Customer Success Agent (Technical, 24/7 Operations)
TG Lab is a technology company powering some of the biggest winners in sports betting and online casino products. We provide player account management and engagement technology to industry leaders such as , Belgium National Lottery, Betsson Group, and many others. Our innovative yet practical solutions fuel world-class real-money wagering technology that supports over 1 million players. Our i Gaming software is designed for distribution to casino and sportsbook operators across the EU, USA, and Asia.
We're looking for a Customer Success Manager (Technical) to join our 24/7 operations team, which operates at the core of platform stability, partner communication, and incident handling. In this role, you'll work on the frontline monitoring platform health, investigating issues, and coordinating real-time responses to ensure stable and reliable operations for our partners. This role is about real-time reaction, investigation, coor...