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Customer Success Analyst

InEvent
Full-time Mexico City, Federal District Business Operations Specialists
Posted:
February 19, 2026
Location:
Mexico City, Federal District, Mexico

Job Description

 CUSTOMER SUCCESS ANALYST 


We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen!

RESPONSIBILITIES
  • Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening. 

  • Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries;

  • Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team;

  • Learn continuously about tech and platform updates;

  • Work with team members to test and improve performance using the platform;

  • Become a subject matter expert (SME) on the InEvent product.
    • PRE-REQUISITES

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    Job Overview

    Job Type: Full-time
    Location: Mexico City, Mexico
    Posted: February 19, 2026
    Deadline: March 31, 2026