Customer Success and Support Associate (Mexico City)

The Customer Success & Support Associate provides operational, administrative, and customer‑facing support to both the Customer Success Management (CSM) organization and customer teams. This role ensures fast and efficient handling of customer requests, supports account health and delivers a fanatical support experience to their assigned customer.The Associate proactively resolves customer inquiries, reduces operational friction, and coordinates Rackspace resources to ensure that both technical and operational issues are resolved within agreed timeframes. This position serves as a direct interface between customer teams and the Customer Success Managers assigned to the account.Work Location: Mexico City- Hybrid for candidates who live within 40 KM of our office in Miguel Hidalgo, Ciudad de MexicoPlease submit your resume in English to be considered for this role. Interviews will be held in English and Spanish.

Key Responsibilities

Respond directly t...