Customer Success and Support Specialist (B2B-SaaS)

Overview

Working Schedule: Monday Friday (Pacific Standard Time)

Working Arrangement: Fully Remote

Salary: $1,400 - $1,600

Employer Overview

A SaaS company located in San Francisco, California. They help over 3,000 eCommerce brands turn anonymous traffic into known users through solutions such as quizzes, banners, and smart pop-ups. These tools build rich customer profiles that integrate directly with email and SMS platforms, enabling stronger and more effective retention marketing efforts.

Responsibilities

• Provide timely, enterprise-level customer support via email, live chat, and Zoom/video calls
• Troubleshoot platform issues by asking clear, targeted questions and replicating reported issues when needed
• Guide users through solutions step-by-step, identifying whether issues are technical or related to product understanding...