Customer Success Architect

**Overview**

The Customer Success Architect (CSA) for AI Business Solutions helps enterprise customers drive real business transformation using AI. As part of the Customer Success Unit (CSU), this role leads strategic technical engagements across the AI Workforce portfolio, with a strong focus on Microsoft 365 Copilot, agentic workflows and business transformation at scale.

The CSA designs and delivers secure, scalable, and resilient solutions using Microsoft technologies such as Microsoft 365 Copilot, Copilot Studio, and Power Platform. Working end to end, the role guides customers from early envisioning through deployment and adoption, applying value‑based delivery approaches and Success by Design principles to ensure measurable outcomes.

Beyond solution delivery, the CSA acts as a trusted advisor to customers and partners. This includes translating business goals into practical architectures, shaping adoption and change strategies, and turning customer fee...