Job Description
Product: Magical Extension (Text Expander & Autofill)
Location: Remote (LATAM)
Reports to: Cofounder
About the Role
Magical is hiring a Customer Success & Support Manager to own the entire customer experience and commercial operation for our Extension product.
This role is the single owner of:
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Customer support for the full user base
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Enterprise renewals and expansions
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Billing, entitlements, and usage investigations
Support volume is partially handled by Intercom, Fin AI agent, and our knowledge base. You will personally handle complex cases and continuously improve the system to reduce manual load.
This is not a traditional support role. You will operate a $1.5M ARR product line with real autonomy.
What You'll Own
Customer Support (All Users)
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Own customer support across self-serve and enterprise ...
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