Customer Success

Product:
Magical Extension (Text Expander & Autofill)

Location:
Remote (LATAM)

Reports to:
Cofounder

About The Role
Magical is hiring a
Customer Success & Support Manager
to own the
entire customer experience and commercial operation
for our Extension product.

This role is the
single owner
of:

• Customer support for the full user base
• Enterprise renewals and expansions
• Billing, entitlements, and usage investigations

Support volume is partially handled by
Intercom, Fin AI agent, and our knowledge base
. You will personally handle complex cases and continuously improve the system to reduce manual load.

This is
not a traditional support role
. You will operate a $1.5M ARR product line with real autonomy.

What You'll Own

Customer Support (All Users)

• Own customer support across self-serve and enterprise users
• Handle escalations, billing...