Customer Success Associate

Influencer Hero is looking for a technically-minded Customer Success Associate (Influencer Marketing) to lead our clients through the onboarding and implementation process of our influencer marketing software.
You will play a key role in ensuring a smooth and effective experience for new users—from initial setup to technical integration and optimization. This role requires a strong ability to understand e-commerce technology, communicate clearly, and think critically to solve challenges and maximize client success.
What you'll do:
Manage the onboarding process for new clients, ensuring timely and effective implementation
Conduct platform walkthroughs and technical onboarding sessions tailored to each client's needs
Provide advise & consultation on clients' influencer marketing strategy & implementation
Identify integration requirements, provide configuration guidance, and ensure successful deployment
Respond to client inquiries via Intercom chat, ensuring quick and...