Job Description
Job Title: Customer Success Associate
Type: Full-time
Working Schedule: US Hours - EST
About the Role
We are hiring a Customer Success Associate for our client to manage and strengthen relationships with our existing customer base in the Internet and Wireless industry. This role is purely relationship-focused and is not a sales role.
The Customer Success Associate acts as the primary point of contact for existing customers, ensuring satisfaction, trust, and long-term retention through proactive communication and strong internal coordination.
There is no commission, no quota, and no cross-selling or upselling responsibility. Any potential growth needs identified are simply documented and handed off internally.
Success is measured by customer satisfaction, retention, responsiveness, and account health.
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