Customer Success Associate

Zopreneurs for Software Solutions | Full time

Customer Success Associate

Dubai, United Arab Emirates | Posted on 03/03/2026

CustomerSuccess Associate / Customer Success Manager

ReportingTo: Head of Operations

Job Description

• The Customer Success Associate will be responsible for managing Active & Passive Clients.
• They will also be assuming the dual role of Client Servicing Manager.
• Will be involved in the scope of work definition process for every new project.
• Liaising with the technical team to get updates on the progress of the product implementation.
• Maintaining a detailed and accurate record of all client details and communications.
• Communicating with the client on a daily basis regarding the progress of the implementation of the product.
• Follow up with every stakeholder to ensure that the project is delivered on time.
• Be the client r...