Customer Success Associate

JOB SUMMARY: The Customer Success Associate will be responsible for ensuring our customers have a seamless post-sales and repair experience. They will be the voice of our brand on social media platforms. The ideal candidate will be process-oriented, possess excellent analytical skills, and have a passion for fostering positive customer interactions.
RESPONSIBILITIES:
Address customer inquiries, concerns, and feedback through our social media platforms and various communication channels
Collaborate with cross-functional departments and external partners, distributors, clients, and suppliers for aftersales concerns.
Create and curate content that engage with audience and customers across various social media platforms to increase brand awareness
Monitor and respond to comments, messages, and reviews on social media platforms promptly and professionally
Utilize analytical tools to track and analyze social media engagement, customer sentiment, and repair service data
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