Customer Success Associate

Member Success Associates are a key element of client's member-facing organization, ensuring that assigned retailers, distributors, and brand/manufacturer members receive exceptional value throughout their relationship with the client. This role is responsible for retention, renewal execution, onboarding excellence, lifecycle management, and proactive partnership development — all tailored to the unique operational rhythms of client's data capture, management, enrichment, and content delivery ecosystem.

Member Success Associates are essential to advancing client's mission of driving data accuracy, digital enablement, and operational efficiency for all members.

Job Duties and Responsibilities:

• Responsible for operating as the lead point of contact during member onboarding journeys

• Own multiple client relationships including, but not limited to training, client queries, proactive outreach, and tools enhancements

• Facilitate timely re...