Customer Success Associate

Hiring: Customer Success Associate – Onsite | Rawalpindi
Location: Bahria Town, Rawalpindi (Onsite)
Shift: Night Shift (US / AUS Time Zones)
Employment Type: Full-Time
Salary: PKR 100,000 – 150,000
We are actively hiring Customer Success Associates to join our growing Customer Success team. This role is ideal for candidates who are passionate about client communication, relationship management, and service excellence, and are eager to work with international clients in a professional, growth-oriented environment.
Key Responsibilities
Support the Customer Success team in day-to-day communication with clients
Understand client requirements and assist in delivering timely solutions
Coordinate with Engineering, Support, and Operations teams to resolve client concerns
Assist in tracking and reporting client satisfaction, engagement, and retention metrics
Participate in client onboarding and training sessions
Maintain accurate client records in CRM systems...