Customer Success Associate (Service Center)

JOB SUMMARY: The Customer Success Associate will be responsible for ensuring our customers have a seamless post‑sales and repair experience. They will be the voice of our brand on social media platforms. The ideal candidate will be process‑oriented, possess excellent analytical skills, and have a passion for fostering positive customer interactions.

RESPONSIBILITIES

• Address customer inquiries, concerns, and feedback through our social media platforms and various communication channels
• Collaborate with cross‑functional departments and external partners, distributors, clients, and suppliers for aftersales concerns.
• Create and curate content that engage with audience and customers across various social media platforms to increase brand awareness
• Monitor and respond to comments, messages, and reviews on social media platforms promptly and professionally
• Utilize analytical tools to track and analyze social media engagemen...