Customer Success Associate

Customer Success Associates at Street Context work closely with Account Managers and CSMs to support our managers and users throughout every step of their journey with us. Once our customers, some of the largest banks and broker dealers in the world, have chosen to purchase our products, CSAs will support the Success team in bringing them the value they signed up for by educating users on the product and workflows, communicating new feature enhancements, and gathering user feedback to inform the product roadmap. Our Customer Success Management team is also crucial in our mitigation of account churn by fighting to win back disengaged users. On accounts you support, you are intimately involved in the user strategy in all aspects of the account life cycles - pilots, maintenance, renewals, and any additional services required to grow the accounts. You will have a team of Customer Success Managers to support you in your decision-making and across all aspects of the accounts you support. You...