Customer Success Associate/Representative

As a customer success executive, you will be the customers' first point of contact for complaints, questions, requests, feedback, or any other needs; you are charged with managing relationships between clients and the company. As the first person to interact with our customers, you are expected to use a high level of professionalism in their conversations, apply a thorough knowledge of their company's products and services, and respond quickly to requests and questions. When contacted for a complaint, you are expected to own the problem - that is, take responsibility for responding to the issue, research the problem, and resolve it internally as quickly as possible to maintain the highest level of customer satisfaction. Other responsibilities include keeping customer records and account information up to date and assisting in the onboarding process.
Responsibilities
Be a part of one of the best customer success teams
You will assist other team members in following up with clie...